MOJO MEDIA

Frequently asked questions

Everything businesses and creators ask about posting projects, hiring commercial production talent, bids, payments, and profiles on Mojo Media — 52 answers across 9 topics.

About Mojo Media

What the platform is, who it serves, and how it fits into commercial production.

  • What is Mojo Media?

    Mojo Media is a commercial video production marketplace that connects businesses with vetted directors, producers, and production companies. Companies post structured project briefs with budgets and timelines; creators browse open jobs, submit scoped bids, and deliver TV spots, branded content, corporate video, and related formats through one workflow.

  • Who is Mojo Media for?

    Mojo Media serves two sides of every shoot: businesses and marketers who need commercial-quality video, and creative professionals — directors, producers, DP's, and production companies — who want paid commercial work without cold outreach. If you need video produced or you create video for hire, the platform is built for you.

  • What types of video projects can I hire for on Mojo Media?

    Common project types include TV and streaming commercials, branded business videos, product launches, social and short-form content, corporate explainers, nonprofit and impact stories, event coverage, and multi-location shoots. When you post a project, you describe format, audience, references, budget range, and delivery timeline so bidders can scope accurately.

  • How is Mojo Media different from general freelance marketplaces?

    General freelance sites optimize for quick gigs and hourly tasks. Mojo Media is purpose-built for commercial production: structured briefs, day-rate and project bids, portfolio reels on creator profiles, in-platform messaging tied to projects, and a curated network of production talent. The goal is fewer mismatched hires and clearer scope from brief to final master.

  • Is Mojo Media only for large brands and agencies?

    No. Small business owners, regional marketers, startups, and in-house brand teams use Mojo Media alongside agencies and larger companies. You set the budget on each brief; creators bid within that range. Many clients start with a single spot or social package and scale to larger campaigns as they find trusted production partners.

  • Where does Mojo Media operate?

    Mojo Media is a global marketplace. Businesses can post projects for any shoot location they specify, and creators list where they are based and where they can travel. You can hire local production companies for on-the-ground crews or remote post-only collaborators depending on the project.

For Businesses & Marketers

Posting briefs, evaluating talent, and hiring the right production partner.

  • How do I hire a director or production company on Mojo Media?

    Create a business account, post a project with title, description, budget range, location, timeline, and reference materials, then review bids from interested creators. Compare reels, day rates, cover letters, and messages before accepting a bid. Once you accept a bid, you and the creator align on scope and delivery inside the project workspace.

  • How much does it cost to post a project?

    Posting a project brief on Mojo Media is free. You only pay when you hire a creator and fund the agreed scope. List a realistic budget range on your brief so production companies can bid accurately — under-budget briefs receive fewer quality bids.

  • What should I include in a video production brief?

    Strong briefs include the goal of the video, target audience, length and placement (TV, YouTube, social, website), shoot location or remote requirements, style references, script or outline status, deliverables (rough cut, final master, aspect ratios), deadline, and budget range. Attach brand guidelines, storyboards, or example spots when you have them.

  • How do I choose between multiple bids on the same project?

    Compare each bid's total price, proposed timeline, cover letter, and the creator's portfolio reels and reviews. Message finalists to clarify creative approach, crew size, revision rounds, and what's included in the bid. Mojo Media is designed for side-by-side evaluation — not just picking the lowest number, but the best fit for your brand and schedule.

  • Can I browse creators before posting a job?

    Yes. Use Browse Talent to explore production companies and freelancers by location, day rate, and profile details. You can review reels and open creator profiles before posting, or post a project and invite specific creators to bid.

  • What is a day rate on Mojo Media?

    A day rate is the creator's typical charge for one production day, shown on their profile as a starting point. Final project bids may include prep, shoot days, travel, equipment, edit, and deliverables bundled into one scoped price. Always confirm what is included before accepting a bid.

  • Can I hire a production company in another city or country?

    Yes. Post the shoot city or region on your brief and note if remote direction or travel is required. Many creators on Mojo Media regularly shoot outside their home market or partner with local crews. Clarify time zones, permits, and travel costs in messages before you hire.

  • Do I need a finished script before posting a commercial project?

    Not always. Some clients post with a full script; others post with a concept, outline, or reference spots and expect the director or producer to help shape the treatment. State how developed your creative is in the brief so bidders know whether they are quoting script development, production only, or end-to-end delivery.

For Directors, Producers & Production Companies

Building a profile, finding briefs, and winning commercial work.

  • How do I get hired for commercial work on Mojo Media?

    Sign up as a creator, complete your profile with company name, location, day rate, cover letter, and portfolio reels, then browse open jobs and submit scoped bids. Strong profiles with clear reels, accurate rates, and professional cover letters win more work. Respond promptly when businesses message you about a bid.

  • What should I put on my creator profile?

    Include your production company or professional name, city and travel range, day rate, a concise cover letter describing your specialties, and portfolio reels that show commercial or branded work relevant to the jobs you want. Add verification details and keep your profile complete — clients use profiles to shortlist before they accept a bid.

  • How many portfolio reels or work samples can I show?

    You can showcase multiple highlight videos on your profile so clients can evaluate fit before hiring. Prioritize your strongest commercial, branded, or corporate samples for the categories you bid on. Quality and relevance matter more than quantity.

  • How do I submit a bid on an open project?

    Open a job that matches your capabilities, review the brief and attachments, then submit a bid with your price, proposed timeline, and any notes on scope. Explain what is included — shoot days, crew, edit, revisions, and deliverables — so the client can compare your bid fairly against others.

  • Can I withdraw a bid after submitting it?

    Yes, while a bid is still in submitted status you can withdraw it from your dashboard if your availability or scope has changed. Accepted or rejected bids cannot be withdrawn; contact the client through project messaging if circumstances change after acceptance.

  • What is the difference between a company account and a freelancer account?

    On Mojo Media, businesses post projects and hire talent. Creators — whether solo directors or full production companies — build profiles, browse jobs, submit bids, and deliver work. The creator role covers freelancers and production companies; use your company name on your profile if you bid as a studio.

  • How do I set my day rate?

    Set a day rate on your profile that reflects your typical on-set or directing day for commercial work in your market. Project bids may be higher or lower than a single day rate depending on prep, crew, post, and usage. Keep your profile rate current so Browse Talent filters remain accurate.

  • Does Mojo Media charge creators a commission?

    Platform fee policies are disclosed during signup and in the Terms of use. Build your bids to cover your costs and desired margin; confirm current fee structure in your creator dashboard and terms before quoting clients.

Projects, Bids & Hiring

How work moves from open brief to hired creator.

  • Who can post a job on Mojo Media?

    Business accounts can post projects with budget, location, creative brief, and supporting files. Posted jobs appear in Browse Jobs for verified creators to discover and bid on. Admin accounts support platform operations but do not post client work.

  • What happens after I accept a bid?

    Accepting a bid confirms the hire for that project scope. Other open bids on the same project are closed out, and messaging continues in the project workspace so you and the creator can align on schedule, deliverables, and assets. Payment steps follow the platform's checkout and milestone flow as enabled on your account.

  • Can multiple creators bid on the same project?

    Yes. Open projects receive bids from multiple creators. The business reviews all submitted bids, messages finalists if needed, and accepts one bid to hire. This competitive but structured process helps clients see options without managing scattered email threads.

  • Can I edit a project after it is posted?

    Project owners can update details while a job is open, but significant scope changes may require messaging active bidders so they can revise quotes. Major changes late in the process can affect timeline and price — communicate clearly to avoid mismatched expectations.

  • What project statuses will I see in my dashboard?

    Projects move through statuses such as open (accepting bids), in progress (creator hired and work underway), and completed. Your dashboard shows active postings, hired work, and bid activity so both businesses and creators can track pipeline in one place.

  • Can a creator bid on the same project more than once?

    Each creator submits one active bid per project. If scope changes materially, withdraw your prior bid if it is still open and submit a revised bid, or message the client to agree on an updated scope before changing numbers.

Payments, Budgets & Pricing

How money moves between clients and creators on the platform.

  • How do payments work on Mojo Media?

    Mojo Media uses secure online payments with milestone-based releases where enabled — businesses fund approved work, and creators receive payout when agreed milestones are completed. Payment processing integrates with industry-standard providers (such as Stripe Connect) so funds are handled transparently. Check your dashboard and Terms for the current payment flow on your account.

  • When do I pay as a business client?

    Payment timing depends on the hired bid and platform checkout flow. Typically you fund the agreed scope when you hire or at defined milestones — not before you have selected a creator and confirmed scope. Do not pay creators outside the platform for work sourced on Mojo Media unless your agreement and terms explicitly allow it.

  • When do creators get paid?

    Creators receive payout after milestone completion or final delivery, according to the project's payment setup and verification steps. Keep deliverables and communication inside the project so completion is documented. Payout timing also depends on payment provider processing.

  • What payment methods are accepted?

    Business clients pay through the platform's supported card and bank flows as shown at checkout. Creators connect a payout account during onboarding so earnings can be transferred after work is approved. Available methods may vary by country and account verification status.

  • Are deposits or escrow used for video projects?

    Mojo Media's payment model is designed to protect both sides: clients fund agreed scope, and creators know payment is committed when milestones are approved. Exact escrow and deposit behavior is described in your hire flow and Terms of use — review those before your first project.

  • How should I budget for a commercial or branded video?

    Budgets vary by market, crew size, shoot days, talent, locations, animation, and post. Local commercial shoots often start in the low thousands per day for lean crews; national spots with full production value can be significantly higher. Post a honest range on your brief — creators use it to decide whether to bid and how to scope.

Profiles, Portfolios & Trust

Verification, reviews, and evaluating production partners.

  • What does “vetted on Mojo” mean?

    Featured and marketplace creators are reviewed for profile completeness, portfolio quality, and platform standards before they are highlighted to clients. Verification badges — such as email, phone, identity, or payment verification — help businesses assess trust. Always review reels and messages, not just badges, before you hire.

  • How do reviews and ratings work?

    After completed work, clients and creators can leave reviews that build a track record on profiles. Ratings help future clients compare reliability and quality. Professional responses to feedback improve your visibility and trust over time.

  • How do I know a creator can deliver commercial-quality work?

    Review their portfolio reels for pacing, lighting, storytelling, and brand fit similar to your project. Read their cover letter, ask about comparable spots in messages, and confirm deliverables and revision rounds in the bid. Mojo Media gives you structured comparison — reels, rates, and scope — before you commit.

  • Can businesses see my full portfolio before I bid?

    Your public profile and reels are visible on Browse Talent and on your creator profile page. Clients may view your work before you bid on their job. Keep reels current and lead with the work you want more of.

  • What files can I attach to a project brief?

    Businesses can upload supporting files to project briefs — scripts, brand guides, storyboards, reference spots, logos, and location notes. Creators should review attachments before bidding so quotes reflect the full scope.

Messaging, Delivery & Revisions

Working together after a bid is submitted or accepted.

  • How does messaging work on Mojo Media?

    Once you are engaged on a project — for example after a bid is submitted or accepted — businesses and creators can message inside the project conversation. Use messages to clarify creative direction, schedules, asset handoffs, and delivery formats instead of relying on scattered email threads.

  • How many revision rounds should I include in a bid?

    State revision rounds clearly in your bid or cover letter — for example one round of client notes on a rough cut and one on a fine cut. Undefined revision scope is a common source of disputes. Clients should ask if color, graphics, and reshoots are included.

  • What deliverables should a producer specify at hire?

    Specify formats (16:9, 9:16, :30 and :60 cuts), resolution, caption files, raw project files if purchased, music licensing status, and delivery deadline. Creators should confirm what is included in the bid price versus available as add-ons.

  • Can I share large video files through Mojo Media?

    Use project messaging for links and handoffs as agreed with your production partner. Large masters are often delivered via professional file transfer tools; document the handoff method in messages so both sides know where to upload and download finals.

Accounts, Access & Support

Signing up, roles, security, and getting help.

  • How do I create an account on Mojo Media?

    Choose Get Started or Sign up, then select whether you are hiring video produced (business) or creating video for hire (creator). Complete registration with email verification, then finish your profile before posting or bidding. Business users go to the business dashboard; creators go to the talent dashboard.

  • I forgot my password — how do I reset it?

    Use Reset password on the login flow or visit the reset password page. Enter your account email and follow the link we send to choose a new password. If you do not receive an email, check spam or contact support at admin@getmojo.media.

  • Can one person have both a business and a creator account?

    Accounts are tied to a role — business or creator — so workflows and dashboards stay clear. If you both hire and produce, use the role that matches your primary use or contact support for guidance on your situation.

  • How do I contact Mojo Media support?

    Email admin@getmojo.media for platform help, account issues, or partnership questions. Include your account email and a short description of the issue so we can respond quickly.

  • Is my payment and personal information secure?

    Mojo Media uses industry-standard authentication and payment providers. Sensitive payment details are handled by the payment processor, not stored casually in project messages. Review the Privacy policy for how account data is used and protected.